Customer Experience is Key

We are proud of the high quality customer experience we provide and we value our client's feedback.

These reviews are verified and provide an inside look into the excellence we live by.

  • Jay and his team developed the right strategy to get best price for our sale. The responsiveness and follow through was truly exceptional which made the sale much easier. I appreciated the dialogue he engaged in when we had to decide details on offers and reviews. Jay didn't wait for the other realtors to follow up on issues, Jay did it himself. This type of commitment and attention to details is rare today and my wife and I really appreciated this level of service.

    Anthony R.

  • We recently were fortunate to hire Jay McCaughey as our realtor. We had a complicated situation in which we were relocating from the East Coast to the West Coast and had limited time to find a home due to a corporate relocation. We also had limited time to physically be in Washington State while looking for a home due to my job. Jay was masterful at communicating with us and using technology (i.e. Facetime, Docusign, etc.) to help us navigate the home purchase process. He eased all logistic challenges throughout the process. My wife and I appreciated Jay's concern for our family (understanding what we needed for all of our needs with our two young children). We had a long wishlist for our home and Jay was able to help us successfully purchase the home of our dreams (this included connections to mortgage brokers, local service providers, home inspection services, etc.). He had the patience of a saint with us, and we never felt rushed, pressured, or pushed in any way. He helped educate us on all things relative to the market and he did provide us insights that were invaluable. We rate Jay 5 stars and highly recommend him, his services, and his team. He will help you navigate the home buying or selling process and will do so in a way that has compassion, attention to detail, exceptional communication, and ensures that you achieve your goals. One special point of note is that we found Jay to not only be knowledgeable but also to have such a deep sense of care and responsibility that he internalized the home buying process. What I mean by this is that he took his job so seriously and minded every detail as if he was purchasing the home for himself. This was an extra level of care that I believe is rarely seen as many realtors may try to simply play a "numbers" game of having as many buyers/sellers in their rolodex. You will never have that feeling with Jay, you and your family will feel cared for and will be looked after with the utmost professionalism and depth of knowledge. It's a truly unique market in the greater Seattle area, one of the most competitive in the nation, and having an ally like Jay McCaughey by your side is indispensable.

    Nigel S.

  • Paul is a pro in all real estate matters. He's a former appraiser with meticulous standards for understanding a house's value, place in a neighborhood and evaluating a buyer or seller's needs. He's as trustworthy and truthful as they come.


  • Jay listened to exactly what we were looking for and gave honest and comprehensive assessments of neighborhoods and homes. He helped us negotiate a very competitive market and made the process as painless as possible. We’re so pleased with our experience and highly recommend Jay McCaughey!

    Lindsey D.

  • Paul is a one in ten million real estate pro. We have now purchased and sold a few different properties and have never run into an agent that is better that Paul. He was extremely easy to work with and was genuinely concerned with not only us loving the property we purchased but in making sure that the home we got was a sound investment. He was detail oriented to the max, extremely responsive to us via any communication method, would preview homes on our behalf when we could not view them and provide detailed write ups on them. While not in his job description he more than once helped to wrangle our small children while we viewed homes to allow us to fully focus on assessing the property. He was keenly able to strike a balance between ideal must haves for me as well as my significant other. He managed our expectations and provided insight so as to mitigate the emotional ups and downs of a real estate transaction. We could not recommend him enough and there will be no one else that we use the WA area now that we have found our new great friend Paul Hart.


  • I had a great experience buying a house with Paul as my agent. I have bought 4 houses over the years. Paul is by far the best agent I have ever dealt with. More than that he is genuinely a great person to be around. Paul always had my best interest in mind. He was very thoughtful and helpful. Coming from California real estate is very different here. Things like power lines, flood zones, dumps. I didn't realize that those were things to look out for. Paul had a great knowledge of the areas we were looking at. He steered use clear of anything that would be a problem. Paul was also very knowledgeable and detail oriented. I would highly recommend him.

    Dan R.

  • Jay was our agent for our purchase of a home in Issaquah, in a work-related relocation from the Los Angeles area to the Seattle area. For us, this was an unusual situation, as we were engaged in a "remote home purchase" due to the confluence of the COVID-19 pandemic and the school year. Jay handled this situation in an exemplary fashion: guiding us towards good homes and away from bad situations, helping arrange for home inspections, giving us video tours of prospective homes, and guiding us through the negotiation process in a highly successful fashion. Jay also guided us towards useful services in the local area. We ended up with a good home in a good, quiet neighborhood, 20 minutes away from where I work in Bellevue. This was a fantastic experience.

    Richard W.

  • Paul provided not only great service but is extremely knowledgeable about both the market and homes. We could not have bought our new home and sold our home in record time without him!

    Jane O.

  • Lindsay performed in the highest professional manner and yet gave us personable service. She made the experience feel like I was working with a friend more so than a service provider. Her knowledge of the subject matter was excellent and I would recommend her talents to anyone who is lucky enough to work with her on any endeavor imaginable.

    Kurt N.

  • Look no further than Jay when buying or selling, you will be in good hands. I had worked with Jay previously to sell my condo and had a superb experience. This time around I was looking to buy, and Jay went above and beyond to make the experience easy for me. He quickly adapted to my search approach and was amazingly flexible in scheduling home tours, even going out of his way to video record a walk-through ahead of an in-person visit. Despite a crazy Seattle market, I felt comfortable in Jay's hands as he helped me structure a winning package once I found the right home. During the offer process, and throughout closing Jay ensured that everything was on track and was in regular communication to keep me apprised of the state of the closing logistics. At one point I had a near-disaster with my insurance provider, and Jay was there to provide recommendations for alternatives and put me in direct contact with an agent who helped me secure a policy under tight deadlines.

    Matt G.

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